Those moments when you are a little excited but could also pee your pants 🙋🏽♀️. A massive opportunity for our whanau to share practices informed by prioritising the relationship with the communities we partner alongside.
Measuring the performance of a mainstream service for Mäori starts from the question: Who wants to know and why? And what do or would Mäori (consumers) regard as good performance? Mäori has their own views on what constitutes good performance including outcomes from mainstream services and an Agency for Mäori. This is supported in the international literature which found – “what managers’ think is important in terms of performance can often differ from what citizen and service users think is important. This can generate what Ho (2008, p.206) terms as an undesirable “performance perception gap” (Gill and Russell, 2011, p.9). Similarly, Gill and Russell (2011, p.13) suggest “what is ‘good’ will in turn depend on whose perspective is being privileged”.
(TPK Ka möhio, ka mätau, ka ora: He ia körero
Measuring performance and effectiveness for Mäori: Key themes from the literature).